Very poor customer service - fibre

Very poor customer service. A close family member has had no fibre connection for the past 2 weeks. A number of people in the community have the same problem. Everyone has followed all the correct channels if reporting and asking for help, but to no avail. The fibre lines have been checked by the relevant company and all is in order. Vox has different excuses of what the problem is, but nothing is being resolved....all the while customers are still paying for a service that they are not receiving.