KCBB
Kei Coast Bluestar Business
1 reviews | Active since Apr 2022
01 Apr 2022, 16:03
Very Poor Customer Service
Very Poor Customer Service.
My Business services have been disconnected from yesterday (despite the fact that my account is up to date) so when I called to log a fault, I've been sent from pillar to post with no resolution .
I've made over 10 calls to their call center and Tina (Credit Controller) in the past 30 hours. Calls are not being answered and when you eventually get through, they transfer you to lines that ring unanswered. When I sent an email to Tina, it says she's left the company.
This is really frustrating as my business is not able to function due to this and taking steps to cancel my subscription.
Brenda Gungu Business Owner and Very Dissatisfied Client
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Apr 2022, 18:15Good day, Kei coast B
Thank you for your review.
Kindly note that the details of this query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Apr 2022, 18:15
Official
Good day, Kei coast B
Thank you for your review.
Kindly note that the details of this query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Apr 2022, 10:25Good day, Kei coast B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collections Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collections Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Apr 2022, 10:25
Official
Good day, Kei coast B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collections Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collections Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox