Very poor customer service

Item: Vox Telecom
Rating: 1
Author: Mark N

My fiber connection went down on Friday 06/02/2026, I called Vox call centre and logged the fault. I followed up again on Saturday, Sunday and Monday. I kept being told that a ticket was logged and that the matter is being escalated. One of the consultants eventually gave me a reference to call Metro fiber directly. They were just as unhelpful. I pay Vox yet I have to continuously call to follow up. Its now Tuesday evening and I called Vox again only to be told the same thing.... it will be escalated. Its also out of the agreed service level window. Very poor customer service indeed.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

10 Feb 2026, 20:41

Good day Mark N,

Thank you for your enquiry. We appreciate your patience as we investigate this matter further.

Your enquiry has been escalated to the Support team, and feedback will be provided as soon as possible.

Please note that we will communicate directly via our official company channels, as listed on our website.

Thank you for your understanding.

Kind Regards,

Vox

Vox Telecom's reply10 Feb 2026, 20:41

Official

Vox Telecom's replyOfficial

18 Feb 2026, 11:10

Good day Mark N,

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.

Should you require any further assistance, please do not hesitate to contact us .
Kind Regards,
Vox

Vox Telecom's reply18 Feb 2026, 11:10

Official