RO
Rezah O
1 reviews | Active since Aug 2015
11 Aug 2015, 13:32
Very poor customer service.
I have been struggling for weeks to get my problem sorted out, with no fruition. They say will call back, nothing. Told them that my account payments is scheduled for 15th of the month, and yet they still push for it and now Im paying over R200 extra for debit or rejections.
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
11 Aug 2015, 13:52Hello Rezah Omardien,
We apologize for the above inconvenience.
We have investigated your account and noticed that you created your account via our website in 2014. We have not found any request for change of banking details on your account. Kindly note that we have updated your details on our system as well as sent your request through to the accounts department to review the credit rejection fees.
Kind Regards
Vox Telecom
We apologize for the above inconvenience.
We have investigated your account and noticed that you created your account via our website in 2014. We have not found any request for change of banking details on your account. Kindly note that we have updated your details on our system as well as sent your request through to the accounts department to review the credit rejection fees.
Kind Regards
Vox Telecom
Vox Telecom's reply11 Aug 2015, 13:52
Official
Hello Rezah Omardien,
We apologize for the above inconvenience.
We have investigated your account and noticed that you created your account via our website in 2014. We have not found any request for change of banking details on your account. Kindly note that we have updated your details on our system as well as sent your request through to the accounts department to review the credit rejection fees.
Kind Regards
Vox Telecom
We apologize for the above inconvenience.
We have investigated your account and noticed that you created your account via our website in 2014. We have not found any request for change of banking details on your account. Kindly note that we have updated your details on our system as well as sent your request through to the accounts department to review the credit rejection fees.
Kind Regards
Vox Telecom