VERY POOR BILLING SERVICE

Vox is very quick to bill. the service didn't work but i had to pay, they free installation, not true. Now all of a sudden my debit order gets stopped and the monthly amount increased for which i did not get a straight answer. they cut off the service because of debit order amount changes which I don't know why it is changing. I paid 15 march, they cut me off the next 15th because their system is designed to check if debit orders are activated by 1st. I was not owing but I get cut off because of their debit order system. the email responses sounds like its computerized yet a person has signed it off. I must add that i do like the VOBI line, it saves on airtime a great deal. but as for their billing system and fibre, no thanks. i regret it big time. plus you are binded for 12 months and pay penalty if you want to leave. Be careful. why does the monthly debit order increase, I REALLY WANT TO KNOW. IT IS NOT NECESSARY, THIS IS NOT A LOAN OR ACCOUNT. They are quick to deduct. Does anyone know how to get out of the contract, please share.