vT
vincent T
1 reviews | Active since Oct 2017
12 Mar 2023, 09:35
Very low speed connection
I've been struggling lately with connection I lost 5G wireless, resorted to cabling to retain speed. Yesterday all of a sudden speed totally dropped 6.4 and max 14 mb from 100. No updates anywhere, you hold for ever without assistance on the call center line... How does one get support if support is not available?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
12 Mar 2023, 10:17Good day, vincent Thabo ,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Mar 2023, 10:17
Official
Good day, vincent Thabo ,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
vT
vincent T's updateReviewer Update
12 Mar 2023, 10:42Noted,
vT
vincent T's update12 Mar 2023, 10:42
Reviewer Update
Noted,
Vox Telecom's replyOfficial
12 Mar 2023, 13:11Thank you, Vincent
Vox Telecom's reply12 Mar 2023, 13:11
Official
Thank you, Vincent
Vox Telecom's replyOfficial
14 Mar 2023, 10:15Good day , Vincent T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved, Metro fibre confirmed that the line is reprovisioned to the correct speeds.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved, Metro fibre confirmed that the line is reprovisioned to the correct speeds.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Mar 2023, 10:15
Official
Good day , Vincent T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved, Metro fibre confirmed that the line is reprovisioned to the correct speeds.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved, Metro fibre confirmed that the line is reprovisioned to the correct speeds.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox