EA
Evette A
1 reviews | Active since Nov 2015
23 Feb 2024, 07:57
very fruastrated
very furious with this people with they service they never answer they phones take long too respond every agent have a different version of the problem not everyone is on the same page. I been struggling since December 2023 just for my password too be reset or too limited it too some amount off people. i keep getting different stories people should really ask question before taking out the service Vuma just started but they can change password limit your access what kind off fibre is this
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
23 Feb 2024, 08:33Good day Evette,
Thank you for your review.
The account is currently suspended.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
The account is currently suspended.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2024, 08:33
Official
Good day Evette,
Thank you for your review.
The account is currently suspended.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
The account is currently suspended.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
EA
Evette A's updateReviewer Update
23 Feb 2024, 11:27your debtors team did not give me and answer how they got too that amount when i signed a contract for 389.99 which i did send on hello peter before how can i even be in arrears when i never ever skipped a payment is this daylight ******* that you are doing and this all because im requesting for a password reset that you guys clearly cant do now you come up with a statement that i owe you guys give THE PROOF THAT I SKIPPED
EA
Evette A's update23 Feb 2024, 11:27
Reviewer Update
your debtors team did not give me and answer how they got too that amount when i signed a contract for 389.99 which i did send on hello peter before how can i even be in arrears when i never ever skipped a payment is this daylight ******* that you are doing and this all because im requesting for a password reset that you guys clearly cant do now you come up with a statement that i owe you guys give THE PROOF THAT I SKIPPED
Vox Telecom's replyOfficial
27 Feb 2024, 08:56Good day, Evette
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2024, 08:56
Official
Good day, Evette
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox