Very ****ed

I've been with Vox since January 2022 when I moved from Webafrica. I never had any problems with my fibre until 13 days ago when I couldn't connect. Openserve technicians came and changed my router 3 times since Sunday and also changed the cable even involved specialist from Telkom to deal with my problem but still nothing. I spoke to Neeresh from vox support who was very helpful but still no solution to my problem. Vox instead told me to change my package cause there's too many interruptions with my wifi which I think is not the best solution since I've paid for a service I never received. this is not my problem and want it fixed and also want to know what will be done regarding my almost 2 weeks without any service and the money I spend on data which cost more than my package as I'm working from home and my kids also use the wifi for their schoolwork. I've spent too much money on data for 4 people for almost 2 weeks. I need Vox to call me with a solution to my problem not add to my problem by suggesting I should upgrade my package which I can't afford. I'm so ****ed seriously I need an answer soon or I will cancel and move and won't pay any charges or cancellation cost. I need a solution to my problem a need refund for the data I bought or they must do something to keep me happy but I won't pay on the 1st I will make sure there's no money in my account for them to deduct and will move to another service provider already looking for 1. I was speaking so highly of Vox even referring people to them not knowing that I will be having problems so soon. Vox pick up your socks people are already complaining on Hellopeter and it's not looking good at all call me urgent *** I will be waiting for your call.