Very dismal service from this service provider.

A very bad customer experience from the Vox telecom agents. I called and confirmed if an installation will be necessary if I needed an upgrade. I was informed that since I already had a router installed, there won't be a need for a new router installation. I have sent from piller to post regarding my internet services that are no longer available and I am informed that my application is now awaiting installation. I have been without internet since yesterday. Their agents are so clueless and are unable to give me proper feedback. I have never received such bad service from anyone in the past. This is so disgusting since I need internet to work, the day is already finished and I have been unproductive.