Very disappointing service from Vox telecom

I'm totally disappointed in Vox Telecom. This is a company I used to applaud for great service but not this time. I have had no wifi since Tuesday, I've called in many times, been told to move cables around, switch off and on etc. but nothing worked. I asked for on-site support but instead I get a message that vumatel that says I don't have an active line. I them called Vox again and they asked me for my serial number on the white router. I asked if someone is coming to sort it out, they said they need to hear from Vuma. How is this now Vumatels problem?How absurd, how have I been connected all these months. I'm so tired I'm calling vox because nobody comes out to help and I don't get any updates