Very disappointed with VOX Telecoms

I app**** for installation on the 8th March 2026, received all the necessary documentation via email. Waited for a call that i received on the 17th March 2026 informing me that someone is at my gate to deliver my router (with no prior arrangement) sadly i was not home but luckily a neighbor received it on my behalf.

However, after failing with the installation i called VOX and a consultant informed me that i am missing a component that was supposed to be installed, so the router is useless. Since then i have been battling with a gentleman called TK, who is impossible to get on the phone (even the cell number provided on his signature just rings and never gets picked up).

As a result, i am currently sitting with a Frogfoot router that hasn't worked a day since received and today i am expecting the VOX debit order to go through on my account for a service i have not received. The reason i initiated my application so early in the month was to enable me to cancel my current subscription with another service provider and this now leaves me with a situation whereby i need to pay 2 service providers because of their mess up.