Very disappointed with how slow everything is with these guys

I've been trying to do the Fibre self install for 2 days now and I still get the "No Internet" when I go to https://mikrotik.voxtelecom.co.za/customer_install/

I called the *** number and the lady I spoke to yesterday said they will send someone urgently to assist. I called again this morning and the guy said he will call me back shortly. It's been 3 hours now.

Also, I got an email saying the billing has started. How does billing start when I still don't have the services running? This is so frustrating. By the way, I app**** for this fibre on the 10th of February and only got the router yesterday, 02 March.