VERY Disappointed in VOX

Item: Vox Telecom
Rating: 1
Author: Divan W

Wireless went down one night it came back up and since then it has been dropping every single 10 to 15 minutes, i have logged so many tickets and each time they just get closed with NO UPDATE and my issue stays the same, honestly i am getting tired of this i pay for a 100MB line and we are getting 0.45 down for the last 7 days, i cannot understand why a business will treat a person that pays so much for a link get treated like this, (A tech calls you o yes we are looking into it we will call you back, Next day ticket closed no call back issue still the same)

All the REF Numbers: VOX***0 VOX***6 VOX***5 VOX***0 VOX***4

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

14 Feb 2025, 12:05

Good day, Divan W

Thank you for your review.

We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.

Regards
Vox

Vox Telecom's reply14 Feb 2025, 12:05

Official

Vox Telecom's replyOfficial

18 Feb 2025, 11:02

Good day, Divan W

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply18 Feb 2025, 11:02

Official