Very disappointed customer

Started my contract with Vox Telecom mid December. It was the best thing since sliced bread as we had no connection failure, etc. Come this past Tuesday (08/02/2022)my service gets suspended for "non payment" according to them. I have since called everyday, sent emails attaching the proof of payment which was paid the 31st already. I have had no joy even after several emails and calls, they just ignore me flat. Their service is very poor and they don't attend to their customers. I don't get a statement unless I ask for it. I am so disappointed as I've been without service and still is. It's such a schlep to find a service provider from scratch again.