Very Disappointed

I am really disappointed, got lightning damage on all my equipment connected to the router on 04-01-2024. We even spoke to Zoom Fibre as well about the issue last week already where I told them what I saw on the ONT router, seeing that I am semi-skilled in IP connections because I work with IP cameras, Firewalls, VoIP telephone systems on a daily basis and the technician that Zoom sent to our house had the nerve to tell my wife, I have no Idea what I am talking about I should keep my nose out of their work. Charl Conradie was helpful and friendly enough to help me setup a router provided by myself via the PPPoE access and we had internet for 12 hours where my ONT router (Managed by Zoom Fibre) decided to bomb out again with the precise issue it had just after the lightning ran trough our home. I am really disappointed in this kind of service and disrespect of staff towards clients.