Very bad start

I just ordered a line from you guys. Took 10 days to eventually get the line installed. Now its done but i have no broadband or service as apparently vumatel has to come splice the outside box to get my line connected and activated. ( this should have been done before the installation began) Been struggling to get a solid response from you about this... If you get through to support they say "we are checking" and put you on hold. If you use WhatsApp support you never get a reply. The people you get to talk to eventually on the phone does not sound like they want to help. . Or don't know whats going on This is not a very good start to my "service" from vox. Now its weekend so i have to wait again to try and talk to the "right" department. Also looking at your reviews here and on FB looks like i made a mistake trying to make use of your services .