Very bad service, no wifi, no feedback

Item: Vox Telecom
Rating: 1
Author: Jacqueline N

My wifi has been down for the past 2days. Have phoned support to no avail as they also don't know when metro fiber will fix my line. This is pathetic considering we work from home & rely on this wifi. They promise to get back to u but they dont. This is very frustrating

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

03 Dec 2021, 19:17

Good day Jacqueline M

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest.

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards,
Vox

Vox Telecom's reply03 Dec 2021, 19:17

Official

Jacqueline N's updateReviewer Update

03 Dec 2021, 20:57

Thank u for finally getting back to me & thank u for sorting out my wifi but it shouldn't have to escalate to hellopeter b4 we get a service

Jacqueline N's update03 Dec 2021, 20:57

Reviewer Update

Thank u for finally getting back to me & thank u for sorting out my wifi but it shouldn't have to escalate to hellopeter b4 we get a service