NS
Nitasha S
1 reviews | Active since Feb 2022
16 May 2024, 13:41
Very Bad Service from VOX
I signed up with VOX on the 03/05/2024 for Vuma fibre 25/25. Today is the 16/05/2024 & I am still without fibre. I have been given the run around between VOX and VUMA. This is pathetic service and there is no communication. I am the contacting VUMA where this is something that VOX should be doing. Please reconsider if you ever decide to use VOX as your ISP.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 May 2024, 14:58Good day, Nitasha
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 May 2024, 14:58
Official
Good day, Nitasha
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
NS
Nitasha S's updateReviewer Update
16 May 2024, 15:10I have left a message for your project manager to call me 3 hours ago. The GPON reference number that VOX gave me is incorrect as per VUMA, it is allocated to a different person and its for Webafrica
NS
Nitasha S's update16 May 2024, 15:10
Reviewer Update
I have left a message for your project manager to call me 3 hours ago. The GPON reference number that VOX gave me is incorrect as per VUMA, it is allocated to a different person and its for Webafrica
NS
Nitasha S's updateReviewer Update
16 May 2024, 15:12I'm without fibre for 13 days!!!!!!!!!
NS
Nitasha S's update16 May 2024, 15:12
Reviewer Update
I'm without fibre for 13 days!!!!!!!!!
Vox Telecom's replyOfficial
21 May 2024, 11:45Good day, Nitasha
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 May 2024, 11:45
Official
Good day, Nitasha
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox