Very bad service

Item: Vox Telecom
Rating: 1
Author: Kirsten S

Extremely bad service. I cancelled my hosted exchange in October 2023. To this date I am still being billed for it every month. So every month I have to phone and complain and sometimes I get a measly credit note which does not get deducted in the following month. I only get billed again. Vox owes me over R4000 already and no one there is willing to sort out the problem.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

16 May 2024, 20:22

Good evening Kirsten,

Thank you for your review.

We have escalated the details of your review to the relevant department, and they will make contact with you directly.

Kinds regards,
Vox

Vox Telecom's reply16 May 2024, 20:22

Official

Good evening Kirsten,

Thank you for your review.

We have escalated the details of your review to the relevant department, and they will make contact with you directly.

Kinds regards,
Vox

Vox Telecom's replyOfficial

20 May 2024, 15:14

Good day, Kirsten

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply20 May 2024, 15:14

Official