RM
Robyn M
1 reviews | Active since Dec 2023
16 Jan 2025, 16:57
Very bad service!
Very disappointed once again with Vox services and customer support and accounts department! They have incorrectly suspended my account because they didn't pick up an early payment made in December. After querying this with multiple customer agents and sharing proof of payment, still no assistance is provided and my account is still suspended and its been a week! I should have never signed on for a second year, I didn't learn my lesson from their poor service from the first installation in Feb 2023!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
16 Jan 2025, 17:45Good day Robyn M,
Thank you for taking the time to share your feedback.
We have escalated your query to our Debtors team, who will investigate and work towards a prompt resolution. You will receive an update on the progress soonest.
Thank you for your patience and understanding.
Kind regards,
Vox Team
Thank you for taking the time to share your feedback.
We have escalated your query to our Debtors team, who will investigate and work towards a prompt resolution. You will receive an update on the progress soonest.
Thank you for your patience and understanding.
Kind regards,
Vox Team
Vox Telecom's reply16 Jan 2025, 17:45
Official
Good day Robyn M,
Thank you for taking the time to share your feedback.
We have escalated your query to our Debtors team, who will investigate and work towards a prompt resolution. You will receive an update on the progress soonest.
Thank you for your patience and understanding.
Kind regards,
Vox Team
Thank you for taking the time to share your feedback.
We have escalated your query to our Debtors team, who will investigate and work towards a prompt resolution. You will receive an update on the progress soonest.
Thank you for your patience and understanding.
Kind regards,
Vox Team
Vox Telecom's replyOfficial
17 Jan 2025, 11:46 Good day Robyn M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply17 Jan 2025, 11:46
Official
Good day Robyn M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox