Very bad service

<p>I have been struggling for over a week now to resolved my Fibre connection. I was struck by lighting and some of the current routers ethernet ports are blown and the internet keeps dropping, I went and bought a brand new unit and cannot get it setup. I have made numerous calls to the call centre with no luck from any technical support person. Each and every person I speak does not have the technial expertise to resolve my issue and when I request a senior technical resource I am told they will call me back but that never happens!! I requested a callout and still nobody has called me or come out to my house to assist.</p> <p> </p> <p>I have had enough of vox! If vox is aware of an issue they should be calling me to assist, yet I have to keep calling them and start all over each time with a new person getting nowhere!!!</p>