Very bad service

I was sold an 50mb upload and 50 mb download fibre pakage by one of Voxtelecoms sales people that costs R999.I also had to pay R999 for an micro tech fibre router.Was told that this is stable and the best internet out there.Got bad connection from day 1 and everytime i phoned one of their technicians they kept telling me everything was fine on their side but i could barely open an browser with my so called fast fibre.I cancelled their services after about 2 weeks.My frustration came in when i had to pay R1700 for 2 weeks of an service that was totally useless in my eyes,i asked for my money back seeing that i paid alot of money for something i could barely use and they said no.I then asked if an courier company can come pick up their router and give my R999 back,they said it was fine.Courier came to pick up router and i phoned them a week later to ask what's happening,was told they will send credit thru to their billing department after assesing condition of router.When i phoned back again after a few days i was told that i will not recieve any money back seeing that i did not pay for an router but an setup fee to configure the router.These people told me lies to buy their useless service and basically stole my money.I would not recomend Voxtelecom to anyone.I want my money back.