RR
Rozanne R
1 reviews | Active since Feb 2015
03 Jan 2024, 09:14
very bad service
very very bad service my wifi has been off for 4 days (since 31 January 2023 vox hasn't been responding) finally got a response Tuesday 223d Jan they said i must reactivate my acc when in November the same happened and it was supposedly fixed back then.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Jan 2024, 09:53Good day ,Rozanne
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jan 2024, 09:53
Official
Good day ,Rozanne
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
RR
Rozanne R's updateReviewer Update
04 Jan 2024, 09:44called VOX yesterday for more than an 1 hour and call was dropped and still my wifi is off nobody tried to reach out to me and when i do call nobody understands how to assist me **** network
RR
Rozanne R's update04 Jan 2024, 09:44
Reviewer Update
called VOX yesterday for more than an 1 hour and call was dropped and still my wifi is off nobody tried to reach out to me and when i do call nobody understands how to assist me **** network
Vox Telecom's replyOfficial
10 Jan 2024, 18:01Good day, Rozanne
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2024, 18:01
Official
Good day, Rozanne
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox