Very bad cutomer service from VOX

My credit card expired in December 2024 I got a notice from Vox 2nd December 2024 that the card payment for December was rejected due to expiry. I updated the card’s details,and made a manual payment as well for December The manual payment reflects on my bank statement on the 5 of December. On the 17 December I did a topup of data for R70. On the 22 December my account was suspended due to :Non Payment” During this time a made exactly 10 calls, logged a ticket, and attempted to use the Vox WatsApp service (42 messages from my side) to resolve the continuous messages that I get that my account is in arrears. II finally got a call back today (30 December) and my account was activated again with no clear reason why it was suspended, despite being fully paid up, and with the new cards details active from 2nd December. The amount of time I had to spent on this, and a suspended account is absolutely unacceptable, especially the absence of any excuse or aplogy from Vox’s side.