Very bad customer service from Vox Telecom

Today I'm beyond waiting for Vox to get back to me.

When I signed in June of this year with Vox, the consultant explained to us that the WiFi works month to month basis. If I would like WiFi this month, I pay for my WiFi, if I wouldn't like WiFi this month, I don't pay & my WiFi gets turn off that month.

November month was the month I didn't pay because I didn't want WiFi, now we are in December and I payed my bill on the 4th of December for my WiFi to be turned on. By Saterday morning (5th of December) nothing was turned on, so I contacted Vox to find out what was going on.

It was then explained to me that my WiFi had been canceled, the woman on the other end explained that she needed a manager to speak to me about this being resolved and that she would call me back within the next few minutes. Nobody returned my call. I sent an email on the 11th of December to the accounts department about this and for someone to contact me back.

I spoke to a lovely lady and explained my situation and my understanding of what was sold to me in June, I now completely understand what the contract I initially signed meant.

I did state that I won't like to cancel my contract with them and that I would like to have my WiFi connection turned on.

The lovely lady said that I need to put all this in an email and that she would speak to someone higher up and get back to me.

Today is the 14th of December, it's been 10 days since I have paid my WiFi for December, many calls later speaking to many people, emails included & now I'm beyond the waiting point...

So Vox, if you are reading this review, get back to your customers!!!

I'm beyond apologizing for something that was sold to me incorrectly & now I have to beg for something back that I have already paid for...