NV
Neels V
1 reviews | Active since Jul 2015
23 May 2023, 11:16
Very bad customer service .
I have been with Vox for almost 4years now and i booked a cancellation because i am moving to a new place in August and you guys charge me a cancellation fee of R1750 now but i am only moving at the end of July are you serious ? after 4 years with you guys not one payment slip you charge me cancellation fees ? This just motivated me more to not get Vox at my new home thank you for nothing then .
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 May 2023, 11:44Good day, Neels
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 May 2023, 11:44
Official
Good day, Neels
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
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Neels V's updateReviewer Update
25 May 2023, 08:14Hi it is 2 days later and still no one has contacted me or have said anything this is really not good guys .
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Neels V's update25 May 2023, 08:14
Reviewer Update
Hi it is 2 days later and still no one has contacted me or have said anything this is really not good guys .
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Neels V's updateReviewer Update
29 May 2023, 12:09Had a call on Friday regarding the matter but i still do not know where i stand on the matter .
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Neels V's update29 May 2023, 12:09
Reviewer Update
Had a call on Friday regarding the matter but i still do not know where i stand on the matter .
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Neels V's updateReviewer Update
01 Jun 2023, 12:55Thank you very much to Campbell Hobbs for all the help and assitance some people make the company much better . thanks again .
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Neels V's update01 Jun 2023, 12:55
Reviewer Update
Thank you very much to Campbell Hobbs for all the help and assitance some people make the company much better . thanks again .
Vox Telecom's replyOfficial
02 Jun 2023, 12:48Good day, Neels
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 Jun 2023, 12:48
Official
Good day, Neels
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox