very bad admin
I recently upgraded to an 80Mbps internet plan, but I'm only receiving a maximum speed of 32Mbps. Despite logging this issue, I haven't received a solution yet. When I contacted customer service, they informed me that they couldn't reach my ONT and that they would log the issue. It's been almost a week, and I'm still without a solution. I'm paying for a service I'm not receiving, and I would appreciate any assistance you can provide. When sending an email to support the ticket just gets closed with no communication whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Mar 2023, 07:37Good day, Lohan N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply22 Mar 2023, 07:37
Official
Good day, Lohan N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
22 Mar 2023, 09:03Good day, Lohan N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply22 Mar 2023, 09:03
Official
Good day, Lohan N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,