Very annoyed due to terrible service from Vox/Vuma

I've move from a very bad service provider to Vox. If I knew the service on "the other side" is just as bad, I would never have changed. My business is hurting as I've lost 3 days and a huge amount in data costs due not being connected. Something I can ill afford during Covid lock down!!

Vuma installed and tested the line on Tuesday, 29 June 2021. Vox installed the router on Friday, 2 July 2021. Up to that point, service was excellent! BUT, that's where everything stopped.

The installer from Vox told me that I'll be connected later Friday evening or latest Saturday morning, as activation "normally" takes a few hours. . . . . Well, after numerous phone calls and emails I'm still not connected. Every time I'm being told that my query is escalated to management and NOTHING happens.

Just a word of caution to prospective clients. Do your research properly before changing service providers. In my case its better the devil you know, than you don't. . . . .