KB
Keanan B
1 reviews | Active since May 2023
23 May 2023, 11:28
Very ***********
I started talking to a Vox consultant on the 17th of March , we didn’t speak much about the Wi-Fi as he just wanted to get my details and afterwards when I asked him questions about the Wi-Fi he ignored my messages and calls . At the end of April Vox debited me for months March and April for Wi-Fi I was not aware of because the representative never told me when it will be activated . I then called Vox and the guy that took my details told me that they overdebited me and he’ll fix it so the amount to pay is not that much because I didn’t use their services , I also asked him on the same call to cancel my contract after rectifying the problem and he said okay . Since the call , Vox has been harassing me ,sending me emails that if I don’t pay the balance I’ll suffer the consequences so I called them and they told me I have to pay that balance as the Wi-Fi was activated and if I don’t by the end of this month , they’ll cancel my account and I’ll pay a fee of R2900.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 May 2023, 12:51Good day, Keanan B
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 May 2023, 12:51
Official
Good day, Keanan B
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 May 2023, 15:22Good day, Keanan B
Thank you for your patience whilst this matter was being investigated.
for new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
There was also an "Good to Know Letter" provided with all the information provided, Pro rated billing explained.
There was also a " 2023-03-17 " Welcome to the world of Vox Fibre email sent.
Hi Keanan Botha
Welcome to the world of Vox Fibre!
We are thrilled that your Fibre to the Home installation has been successfully completed and you can now experience the momentum with Vox Fibre!
Remember that you can visit the Customer Zone 24/7 to view all your services, edit any account details, upgrade your package or purchase other products.
Managing your Vox account couldn't be easier
All you have to do if you'd like to view your services, edit any account details, upgrade your package or purchase other products is log into the Vox Customer Zone
Step 1: Enter mobile number
Step 2: Enter pin
For any enquiries please email us at ***
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
for new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
There was also an "Good to Know Letter" provided with all the information provided, Pro rated billing explained.
There was also a " 2023-03-17 " Welcome to the world of Vox Fibre email sent.
Hi Keanan Botha
Welcome to the world of Vox Fibre!
We are thrilled that your Fibre to the Home installation has been successfully completed and you can now experience the momentum with Vox Fibre!
Remember that you can visit the Customer Zone 24/7 to view all your services, edit any account details, upgrade your package or purchase other products.
Managing your Vox account couldn't be easier
All you have to do if you'd like to view your services, edit any account details, upgrade your package or purchase other products is log into the Vox Customer Zone
Step 1: Enter mobile number
Step 2: Enter pin
For any enquiries please email us at ***
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 May 2023, 15:22
Official
Good day, Keanan B
Thank you for your patience whilst this matter was being investigated.
for new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
There was also an "Good to Know Letter" provided with all the information provided, Pro rated billing explained.
There was also a " 2023-03-17 " Welcome to the world of Vox Fibre email sent.
Hi Keanan Botha
Welcome to the world of Vox Fibre!
We are thrilled that your Fibre to the Home installation has been successfully completed and you can now experience the momentum with Vox Fibre!
Remember that you can visit the Customer Zone 24/7 to view all your services, edit any account details, upgrade your package or purchase other products.
Managing your Vox account couldn't be easier
All you have to do if you'd like to view your services, edit any account details, upgrade your package or purchase other products is log into the Vox Customer Zone
Step 1: Enter mobile number
Step 2: Enter pin
For any enquiries please email us at ***
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
for new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
There was also an "Good to Know Letter" provided with all the information provided, Pro rated billing explained.
There was also a " 2023-03-17 " Welcome to the world of Vox Fibre email sent.
Hi Keanan Botha
Welcome to the world of Vox Fibre!
We are thrilled that your Fibre to the Home installation has been successfully completed and you can now experience the momentum with Vox Fibre!
Remember that you can visit the Customer Zone 24/7 to view all your services, edit any account details, upgrade your package or purchase other products.
Managing your Vox account couldn't be easier
All you have to do if you'd like to view your services, edit any account details, upgrade your package or purchase other products is log into the Vox Customer Zone
Step 1: Enter mobile number
Step 2: Enter pin
For any enquiries please email us at ***
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox