SD
Stefanie D
1 reviews | Active since Dec 2013
05 Apr 2016, 12:29
Utterly useless - do not use
We have been with Vox since the beginning of January and have been paying for a 10 MB line since then, but Vox has been unable to provide this line speed for us even though we have submitted numerous enquiries and complaints about the lacking speed. We are currently getting speeds of 1 MB or less, while paying for a speed of 10 MB. The physical line itself has been fixed by Telkom in order to capable of the required speed, and yet Vox has been unable for the past three months to sort out the problem. <br> <br> I recommend to anybody looking for an internet service provider to not use Vox Telecom as our experience with them has been appalling.
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Replies (3)
Vox Telecom's replyOfficial
05 Apr 2016, 13:20Hello Stefaniedose,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards
Vox Telecom
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards
Vox Telecom
Best regards,
Vox Telecom's reply05 Apr 2016, 13:20
Official
Hello Stefaniedose,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards
Vox Telecom
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
04 May 2016, 08:59Good day Stefanie
As per the feedback received, you have not been paying for a 10MB line, but rather for a 1MB line.
We have had difficulties to upgrade your line to a 4Meg, and we are also awaiting the account holder's approval via email to go ahead with the sale.
Also please note that the line you are currently wanting to buy is a best effort service, which means, you will get anything from 4MB to 10MB and 10MB is not a guaranteed speed.
Please feel free to contact your sales agent for any further queries at ***
Thank you
Regards
Vox Telecom
Best regards,
Vox Telecom's reply04 May 2016, 08:59
Official
Good day Stefanie
As per the feedback received, you have not been paying for a 10MB line, but rather for a 1MB line.
We have had difficulties to upgrade your line to a 4Meg, and we are also awaiting the account holder's approval via email to go ahead with the sale.
Also please note that the line you are currently wanting to buy is a best effort service, which means, you will get anything from 4MB to 10MB and 10MB is not a guaranteed speed.
Please feel free to contact your sales agent for any further queries at ***
Thank you
Regards
Vox Telecom
Best regards,
SD
Stefanie D's updateReviewer Update
30 May 2016, 11:17The problem has been resolved, thank you.
SD
Stefanie D's update30 May 2016, 11:17
Reviewer Update
The problem has been resolved, thank you.