BJ
Bianca J

1 reviews | Active since May 2016

09 Aug 2022, 21:48

Utterly disgusted with the poor service from Vox

I am so fed up with Vox. Since July 2021 I have had bad connection and incorrect speed on my line. I have logged so many tickets and wasted so many hours of airtime phoning their *********** technicians for assistance. Even requested that the CEO contact me regarding my issues and they just don't seem to care or worry about solving the issue. All they care about is my bill that needs to be paid every month.

I even cancelled my account and then I was told that my issues was because of my line speed that was not big enough. So I went from a 50mbps up and down to a 200mbps up and down and yet still I have the same problems.

I am so sick and tired of being sick and tired of Vox. Nobody seems willing enough to help or care enough.

I feel like getting legal help now since this is now been going on for more than a year.

I won't recommend Vox to anyone.

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Aug 2022, 08:02
Official
Good day, Bianca 

Thank you for your review. 

Kindly note that the details of your query has been escalated to the Support Management team who will contact you shortly to assist further. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply12 Aug 2022, 14:34
Official
 Good day,Bianca J

Thank you for your patience whilst this matter was being investigated.

We have received confirmation that your speeds are now reaching a full 200/200.

An email has been sent regarding Frogfoot attendance to your property.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox