1 reviews | Active since Sept 2018
Utter **** Service From Vox
VOX was always my main choice and I have suggested to so many people that they should use them as their ISP…
This was pre-covid, after covid they have become complacent and ***********, it feels like I am phoning the Home Affairs to sort out an issue.
Today marks week 2 after I have requested an upgrade to my line speed. They have done nothing to do a simple task like upgrading in 2 full weeks. To add to this weak service delivery, they have upgrade the wrong house close to us.
This is the byproduct of working from home. Nobody communicates information or follow up on anything, all they do is dread calls and and browse Netflix for 10th time.
Let me just add to this, this so called Internet “Service” Provider has not even in a year given me my Router which is part of my monthly payment. I am borrowing a router from someone just to have internet.
Get your **** together or get better employees.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
There was a cession done on the account , both accounts has installed hardware from Vox.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Please note that the details of your complaint has been sent to the Account Manager for assistance.
There was a cession done on the account , both accounts has installed hardware from Vox.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
A cession was done and the original router is still in use. The upgrade was also activated on the 24/05/2023
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
A cession was done and the original router is still in use. The upgrade was also activated on the 24/05/2023
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,