1 reviews | Active since Apr 2021
Utter nonsense service.
Good day
So I have been with vox for a few years now. I moved by the end of November and canceled my line at the place I was residing. I app**** for a new line to be installed at the place I'm currently residing at. The order was placed in December already. It's more than a month later nothing had been done. The supplier who is Vumatel called and confirmed the details and said Vox will proceed. I've spoken to 4 different agents in Vox they keep saying the issue is escalated but nothing happens. Yesterday I contacted them through the WhatsApp channel. They took a whole day to respond upon responding with yet another escalation they asked if there's anything further I was still busy responding and the chat was closed. This is utter nonsense honestly what can be so difficult to do.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
How long does this take and what possibly needs investigation? It's been more than a month
?? This was supposed to have been completed already.
This is ridiculous?!! But when one doesn't pay ya'll are fast to discontinue the service.
How long does this take and what possibly needs investigation? It's been more than a month
?? This was supposed to have been completed already.
This is ridiculous?!! But when one doesn't pay ya'll are fast to discontinue the service.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox