Utter disgust- most *********** company I know!!!!!

1 month, numerous emails and phone calls later (that is if I have enough airtime to hold for over an hour to speak to an agent) and still NOTHING!!!!!! Is it impossible to get a hold of your company and get service? Do you think it's acceptable to take people's money without providing any service, and I mean ANY service- I don't even have internet, yet you feel the right to bill my account??? Vox gave an inactive router and is just ignoring the fact that they need to fix it, as confirmed by Vumatel's engineer. Vox still owes me R2484.00 for a router I returned on 28.12.2022 as well. Quick to take my money but God forbid you need to do the right thing and refund me what I am owed. Further more would I like to move to the 25mbps line instead of the 50, but haven't been able to get hold of an agent to assist. I wish I could give more reference numbers but as you can imagine it's quite difficult to get one since I haven't had a response on my last 8 emails VOX***7 VOX***6 Vox please assist with all the above, you are putting myself, my family and my job through a lot of distress, tears and anger.