Useless - Zero Customer Service - Zero Feedback -

My order was placed 5 Jan. I informed the agent that my unit is fiber ready and that I have the fibre box already. I was told I would be connected in less than 2 weeks!

The vumatel correspondent asked for proof of residence as I live in a complex, this was promptly sent. My address on my customer portal was updated by me with my complex details etc as it was not captured by the Vox agent.

Finally after 25days from the day I placed the order I cancelled this order because I had not had any feedback after several follow ups with vumatel and Vox combined. I have lost an entire month of productivity due to the inefficiency of Vox, and I do not wish to proceed with Vox as my ISP. I expressed to Vumatel and Vox that I needed to be connected due to the fact that I need to work and study from home, the inconveniences caused are far reaching for me. A request for my fibre line to be released was made yesterday and it has still not been released. Without Vox accepting the release of my line I will be unable to get another ISP , all I need them to do at this point is release my line and I will be able to get another ISP within a few days but if they do not release my line I will have to wait ANOTHER MONTH. This is not something I can afford as I work and study from home. This issue is not affecting my ability to work from home and has affected my productivity to great lengths. I just need my fibre line RELEASED! This is ridiculous.