Useless Vox

Item: Vox Telecom
Rating: 1
Author: Phillipus K

My business did not have internet for the whole day today. I logged the call with my account manager, since I had no internet. I have not had any technician or any other person contact me for the whole day. How must I run my business with no internet??????? I told them it looks like my Mikrotik router is not working. Nobody came to site, nobody called. How must my clients get hold of me with no internet and no VOIP????????????????

Helpful (0)

Replies (4)

Vox Telecom's replyOfficial

16 Jan 2023, 20:27

Good day, Phillipus K

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply16 Jan 2023, 20:27

Official

Phillipus K's updateReviewer Update

17 Jan 2023, 08:54

Good day, I am still without internet. I am losing customers.

Phillipus K's update17 Jan 2023, 08:54

Reviewer Update

Good day, I am still without internet. I am losing customers.

Vox Telecom's replyOfficial

17 Jan 2023, 11:38

Good day, Phillipus K

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply17 Jan 2023, 11:38

Official

Phillipus K's updateReviewer Update

17 Jan 2023, 13:43

The router was not replaced, the power supply was replaced. But yes, the issue is resolved now, thank you.

Phillipus K's update17 Jan 2023, 13:43

Reviewer Update

The router was not replaced, the power supply was replaced. But yes, the issue is resolved now, thank you.