GD
Godwin D
1 reviews | Active since Mar 2012
25 Jan 2023, 21:30
Useless Vox
I pay for 200mb of uncapped fibre but my speed does not pass above 50mb. **************** from them. I had moved from them to Cell c where i had a 100mb line, i never had any issues with Cell c. a convincing sales lady called Lindokuhle convinced me to subscribe to a 200mb line with Vox, Worst mistake ever. i am regretting ever coming back to them. the service performs like a 10mb line. i logged a call which was closed without even contacting me. worst isp ever
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
25 Jan 2023, 22:00Good day, Godwin.
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply25 Jan 2023, 22:00
Official
Good day, Godwin.
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Feb 2023, 11:05Good day, Godwin.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply02 Feb 2023, 11:05
Official
Good day, Godwin.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
GD
Godwin D's updateReviewer Update
02 Feb 2023, 16:29Some effort was made yes to rectify. while the fix gives a bit of reprieve, the router installed can only work on the maximum bandwidth i pay for when its in the 5Ghz band which has very short working distance. In the 2.4Ghz band that has more coverage the router is limited to a maximum of a 100Mbs. I feel vox is selling me bandwidth that i will seldomly use unless i am sitting next to the router. Having used other service providers, i know routers should support up to 450Mbs on 2.4Ghz and i have previously achieved 200Mbs on 2.4Ghz. Vox is not making n effort to provide top quality wifi routers that can sustain the bandwidth that i am paying for. Their technician actually suggested that i look for another router on my own, very unacceptable. Cant wait for the mandatory contract period to change ISP if this is not solved
GD
Godwin D's update02 Feb 2023, 16:29
Reviewer Update
Some effort was made yes to rectify. while the fix gives a bit of reprieve, the router installed can only work on the maximum bandwidth i pay for when its in the 5Ghz band which has very short working distance. In the 2.4Ghz band that has more coverage the router is limited to a maximum of a 100Mbs. I feel vox is selling me bandwidth that i will seldomly use unless i am sitting next to the router. Having used other service providers, i know routers should support up to 450Mbs on 2.4Ghz and i have previously achieved 200Mbs on 2.4Ghz. Vox is not making n effort to provide top quality wifi routers that can sustain the bandwidth that i am paying for. Their technician actually suggested that i look for another router on my own, very unacceptable. Cant wait for the mandatory contract period to change ISP if this is not solved
Vox Telecom's replyOfficial
02 Feb 2023, 18:10Good day godwin, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply02 Feb 2023, 18:10
Official
Good day godwin, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox