wC
walter C
1 reviews | Active since Dec 2017
05 Dec 2022, 15:31
Useless vox coustemer care
Again vox is useless not even the branches is picking up their phones try to phone polokwane vox internet down from 7 this morning cost me a small fortune for helpdesk and other internet data
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Dec 2022, 17:48Good day , Walter C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Outage Update: FTTH Polokwane - Central
FNO: Vumatel GPON
Outage Ref: VOX***5
Customers may experience problems with no connectivity.
Additional damage to the fibre has been observed, Vumatel engineers are onsite attending to repairs
Currently there is no ETA .
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Outage Update: FTTH Polokwane - Central
FNO: Vumatel GPON
Outage Ref: VOX***5
Customers may experience problems with no connectivity.
Additional damage to the fibre has been observed, Vumatel engineers are onsite attending to repairs
Currently there is no ETA .
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Vox Telecom's reply05 Dec 2022, 17:48
Official
Good day , Walter C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Outage Update: FTTH Polokwane - Central
FNO: Vumatel GPON
Outage Ref: VOX***5
Customers may experience problems with no connectivity.
Additional damage to the fibre has been observed, Vumatel engineers are onsite attending to repairs
Currently there is no ETA .
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Outage Update: FTTH Polokwane - Central
FNO: Vumatel GPON
Outage Ref: VOX***5
Customers may experience problems with no connectivity.
Additional damage to the fibre has been observed, Vumatel engineers are onsite attending to repairs
Currently there is no ETA .
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Vox Telecom's replyOfficial
08 Dec 2022, 11:15Good day, Walter C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2022, 11:15
Official
Good day, Walter C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox