Useless Vox

I've received the worst service ever. You guys came to install your ONT today with router but your people left without making sure am connected. I have been on the line with your agents and no one I able to assist me. I tried to connect and it show " this side can't be reached " the agent said I must go knock on someone's door to borrow a different device to connect. What a joke you are, I've waiting for 2 weeks for nonsense and you guys are very quick to send me a bill of something I haven't use! What needs to happen now Vox !