Useless VOX

Weekly I need to report that I'm unable to stream even though I have a tested line speed of 200 Mbps. Weekly and sometimes numerous times a week I report that I'm unable to stream on my Pc , Cellphone , Android box or even smart TV. Vox does not even bother to come back to me to find out if problem is sorted. You only always get message back from the Ticket you log to say they reset settings and it should work. Works for maybe a day or 2 then same story. DO I NEED TO LOG A TICKET DAILY FOR VOX TO RESET SETTINGS?? Why do I pay if I do not get service from you???? Or do you not care about the customers paying the salaries?