Useless techinical support, horible service

Unfortunately I cannot give a 0 star review. How hard can it be to re configure a router. I have been phoning in, and logging tickets for 2 weeks, and all i get is either no response, or a dead line. Are you not capable of setting up a router. Ive been waiting for a callback fron a "Core Engineer" for a week now to sort out the issue, thats not going to happen either. Please get your s* together, and hire poeple that know what their doing. Ive spent more time on the phone with VOX than with my GF, with worse results