KS
Kirsty S
1 reviews | Active since Dec 2020
24 Jun 2021, 18:26
Useless support
One of the worst experiences I have had with a company. The customer service is a joke, no one knows what they are doing. I have had to call 4 times and send countless emails just to get a router. I was told they were a great company - so disappointed!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Jun 2021, 19:07 Good day Kirsty ,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Jun 2021, 19:07
Official
Good day Kirsty ,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Jul 2021, 12:50Good day Kirsty S,
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from the project Management team that ,
they are still waiting for the line to be released from the upstream service provider.
They will keep you informed of the progress of your order. Your ***-T1
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from the project Management team that ,
they are still waiting for the line to be released from the upstream service provider.
They will keep you informed of the progress of your order. Your ***-T1
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply09 Jul 2021, 12:50
Official
Good day Kirsty S,
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from the project Management team that ,
they are still waiting for the line to be released from the upstream service provider.
They will keep you informed of the progress of your order. Your ***-T1
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from the project Management team that ,
they are still waiting for the line to be released from the upstream service provider.
They will keep you informed of the progress of your order. Your ***-T1
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox