LS
Le S

1 reviews | Active since Jun 2012

06 Dec 2023, 12:13

Useless support

We have had endless problems with our Domain from VOX with no assistance.

Every query is pointed back at us and they also cannot restore websites from backups. Their support is not up to standard as you need to send email after email and hope and pray for a response. We have also requested for the website to be forwarded to a subdomain of our main website which after weeks have still not been done. This is ridiculous.

0
Replies (2)
Vox Telecom
Vox Telecom's reply06 Dec 2023, 12:42
Official
Good day, Le Beau. 

Thank you for your review. 

Kindly note that the details of your complaint has been escalated to the Support team for further assistance. 

We will contact you shortly to assist with the resolution thereof. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply08 Dec 2023, 08:02
Official
Good day, Le Beau.
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that your DNS has been updated.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 
Kind Regards,
Vox