Useless service provider!! Worst customer service!! I want out!!

The ****tiest service ever... How does your customer go for three days without any internet connection yet there is no communication from you guys whatsoever!!! I've been told numerous times and even I have to call, that I will get the issue resolved and that it has been escalated to Vumatel! So how do you plan on reimbursing me for the days I have had no service/connection??? It will be very funny to see you guys debit my acc for wifi that has not been working from the beginning of September!!! I suggest it would be best you guys come to collect your useless routers, and terminate any agreement we have. Useless and worse customer service!!!!