Useless Service - Fibre to Home

If I could give them a ZERO, I would. I've had intermittent issues with my fibre to home and it has since escalated to dropping connection more often. I have logged a service ticket on their App - I had no feedback from that ticket. (And that App is clearly used only for marketing as an ad is the only thing that pops up) I called in yesterday twice and nothing was done. Todays agents that are on calls are the most rudest and unhelpful - its like they are doing me a favour taking my call. The first female that I made a call to at 11:18 - drops my call with no feedback after getting my number. Then the male that I spoke to 11:26 - took my details and just kept me on the call for over 24 minutes, with no feedback. It almost sounded like he was busy doing something else and just had me on the call. I had to prompt him for feedback and he as well just drops my call....

I indicated to both these call centre agents that I am not the only resident in my complex that is having issues. its another resident and our security office. We are all with Fox/FrogFoot. I was not even given a reference number for my calls.

You have just lost a customer!!! I am with you for the last 3 years - and have honored every monthly payment, that by the way, you make sure to take it off even before the month has ended, but when we need assistance - we get the run around. There are many other providers and if you continue to loose customer. I am on the board of trustees and will make sure every resident hears of your useless service and we will be changing our security offices fibre as well...Giving you notice today!!!!!!!!!!!!!!!!!