MZ
Micheal Z

1 reviews | Active since May 2023

28 May 2023, 10:41

Useless service

Waiting for some time now for a answer on my order the sale agent told me last week Wednesday it will be at my location in the next 3 days but nothing.

The sales agents are there just for the the contract and no after service I have to wait for days before the sale agent to get back to me after I try to reach him a couple of times.

I have sent emails to the whole of Vox but know reply very very bad service. No help so all just there for the monthly I installment.

Think twice before using Vox as a internet provider.

0
Replies (2)
Vox Telecom
Vox Telecom's reply28 May 2023, 11:54
Official
Good day Micheal ZaaymanThank you for your post.Kindly note that the details of your complaint has been sent to the Sales team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom
Vox Telecom's reply30 May 2023, 09:51
Official
Good day, Micheal Z
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation that the account manager that they still waiting for stock from the supplier.
An estimated ETA was given when the account manager made contact , yesterday.

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
 
Vox