JV
Johanna V
1 reviews | Active since Sept 2018
05 Dec 2022, 10:32
USELESS PROVIDER AND WHATEVER CUSTOMER SERVICE (or lack thereof)
It is 24 hours and counting that I do not have any internet connection at home. You call these people and they said that they will call you back and till now no phone call.
Call them again and 5:45am, as I received an email saying that my ticket has been closed and also to only be told that their PMO department does not work on weekends and open at 8am. I call back at 8:25am to have an agent tell me that they have escalated it to their manager.
It is now 10:27am on a monday morning and I still do not have any internet connection and have been on chat and calling this pathetic company that they call themselves.
HOW MUST ONE WORK?? WILL YOU BE COMPENSATING ME FOR THE DAY OF WORKED MISSED???
REFERENCE FOR YOUR CONVENIENCE: VOX***5.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
05 Dec 2022, 11:40Good day, Johanna V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Dec 2022, 11:40
Official
Good day, Johanna V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Dec 2022, 10:18Good day, Johanna V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2022, 10:18
Official
Good day, Johanna V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
JV
Johanna V's updateReviewer Update
07 Dec 2022, 11:51Hi Vox,
It is now the 7th of Dec 2023 and I still have not received any feedback on email or a call back as instructed by your agents.
Internet has gone down again after a day of internet. Is this how the service will be coming from you? I will always have to complain before anything happens? Also your call center are not answering. I have been on a line for the pass 30 min and no one has picked up.
First you waste my day and now my airtime any other things you want to take more from me?
It is now the 7th of Dec 2023 and I still have not received any feedback on email or a call back as instructed by your agents.
Internet has gone down again after a day of internet. Is this how the service will be coming from you? I will always have to complain before anything happens? Also your call center are not answering. I have been on a line for the pass 30 min and no one has picked up.
First you waste my day and now my airtime any other things you want to take more from me?
JV
Johanna V's update07 Dec 2022, 11:51
Reviewer Update
Hi Vox,
It is now the 7th of Dec 2023 and I still have not received any feedback on email or a call back as instructed by your agents.
Internet has gone down again after a day of internet. Is this how the service will be coming from you? I will always have to complain before anything happens? Also your call center are not answering. I have been on a line for the pass 30 min and no one has picked up.
First you waste my day and now my airtime any other things you want to take more from me?
It is now the 7th of Dec 2023 and I still have not received any feedback on email or a call back as instructed by your agents.
Internet has gone down again after a day of internet. Is this how the service will be coming from you? I will always have to complain before anything happens? Also your call center are not answering. I have been on a line for the pass 30 min and no one has picked up.
First you waste my day and now my airtime any other things you want to take more from me?
JV
Johanna V's updateReviewer Update
07 Dec 2022, 12:28I was transferred to the accounts department only to be transferred back to the technical support team. I asked the agent to speak to a manager and the manager on duty, decided that he/she did not want to speak to me and told the agent that I am on the phone to "Deal with me".
I really hope that this is not the type of customer service that this company aspire or promote as it is truly **********!!!
Rest assured that once my line is cancelled with this company on the 1 January 2023 that this will not be a company that I will recommend or do business with ever again!!! And will ensure that anyone I contact will ensure that they know that this is not a company worth doing business.
I really hope that this is not the type of customer service that this company aspire or promote as it is truly **********!!!
Rest assured that once my line is cancelled with this company on the 1 January 2023 that this will not be a company that I will recommend or do business with ever again!!! And will ensure that anyone I contact will ensure that they know that this is not a company worth doing business.
JV
Johanna V's update07 Dec 2022, 12:28
Reviewer Update
I was transferred to the accounts department only to be transferred back to the technical support team. I asked the agent to speak to a manager and the manager on duty, decided that he/she did not want to speak to me and told the agent that I am on the phone to "Deal with me".
I really hope that this is not the type of customer service that this company aspire or promote as it is truly **********!!!
Rest assured that once my line is cancelled with this company on the 1 January 2023 that this will not be a company that I will recommend or do business with ever again!!! And will ensure that anyone I contact will ensure that they know that this is not a company worth doing business.
I really hope that this is not the type of customer service that this company aspire or promote as it is truly **********!!!
Rest assured that once my line is cancelled with this company on the 1 January 2023 that this will not be a company that I will recommend or do business with ever again!!! And will ensure that anyone I contact will ensure that they know that this is not a company worth doing business.