dK
derek K
1 reviews | Active since Dec 2012
02 Feb 2023, 09:27
USELESS PATHETIC VOX!!
They do not even deserve ONE star! I had the same buffering problem for 8 months! Cannot call them becsuse one listens to an answering machine for 15 mins! Cannot email.their help address because you get a ref number but they do not call as they promise?!! Eventually they came and changed my modum, now my TV cannot pick up wifi, and they do not return my calls?! So 2 days sgo i sent them my csncellation. I asked for conirmation of receipt, and of course, i am STILL waiting!!! Advice to ANYONE.. STAY WELL AWAY FROM VOX, THEY ARE WORSE THAN USELESS!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
02 Feb 2023, 11:18Good day, Derek
Thank you for your review.
Kindly note that the details of your query has been sent to the Support and cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support and cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Feb 2023, 11:18
Official
Good day, Derek
Thank you for your review.
Kindly note that the details of your query has been sent to the Support and cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support and cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
dK
derek K's updateReviewer Update
02 Feb 2023, 11:24I dont expect a reply from support, or cancellations as i have sent them both 8 emails, requesting help, and confirmation of cancellation, and I am still waiting?!
Vox just have absolutely NO CLUE how to treat a customer!!!
Vox just have absolutely NO CLUE how to treat a customer!!!
dK
derek K's update02 Feb 2023, 11:24
Reviewer Update
I dont expect a reply from support, or cancellations as i have sent them both 8 emails, requesting help, and confirmation of cancellation, and I am still waiting?!
Vox just have absolutely NO CLUE how to treat a customer!!!
Vox just have absolutely NO CLUE how to treat a customer!!!
Vox Telecom's replyOfficial
07 Feb 2023, 10:44Good day, Derek
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 10:44
Official
Good day, Derek
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
dK
derek K's updateReviewer Update
17 Feb 2023, 09:25Please explain to me how you ASSUME the problem is fixed? No one from Vox has called me to ask if it is resolved? I STILL have the same buffering problem!!!!!
I CANNOT GET THROUGH TO YOUR CUSTOMER LI E, BECAUSE I LISTEN TO YOUR ANSWERING MACHINE FOR 15 MINS!!!! NO ONE AT VOX RETURNS 'TICKET NUMBER' EMAILS????
USELESS V9X AT IT AGAIN!!!!
I CANNOT GET THROUGH TO YOUR CUSTOMER LI E, BECAUSE I LISTEN TO YOUR ANSWERING MACHINE FOR 15 MINS!!!! NO ONE AT VOX RETURNS 'TICKET NUMBER' EMAILS????
USELESS V9X AT IT AGAIN!!!!
dK
derek K's update17 Feb 2023, 09:25
Reviewer Update
Please explain to me how you ASSUME the problem is fixed? No one from Vox has called me to ask if it is resolved? I STILL have the same buffering problem!!!!!
I CANNOT GET THROUGH TO YOUR CUSTOMER LI E, BECAUSE I LISTEN TO YOUR ANSWERING MACHINE FOR 15 MINS!!!! NO ONE AT VOX RETURNS 'TICKET NUMBER' EMAILS????
USELESS V9X AT IT AGAIN!!!!
I CANNOT GET THROUGH TO YOUR CUSTOMER LI E, BECAUSE I LISTEN TO YOUR ANSWERING MACHINE FOR 15 MINS!!!! NO ONE AT VOX RETURNS 'TICKET NUMBER' EMAILS????
USELESS V9X AT IT AGAIN!!!!