TM
Thina M
1 reviews | Active since Jul 2019
16 Jan 2023, 15:21
USELESS ISP VOX IS!!
We have been waiting for our Wi-Fi to be installed since the 22nd of December, on Sunday the fibre was activated till today they haven’t said anything and their call centre lines are useless! I hope people in Margate KZN don’t consider this company their service is slow and pathetic. Please refund us so we can get a better service!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 Jan 2023, 19:30Good day, Thina M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
Vox Telecom's reply16 Jan 2023, 19:30
Official
Good day, Thina M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Best regards,
TM
Thina M's updateReviewer Update
18 Jan 2023, 14:08Customer number is ***, till today no router has been delivered yet fibre is ready, you guys are really the worst. Please refund me because you gonna bill me for a service I didn’t receive. It’s close to a month now without service!
TM
Thina M's update18 Jan 2023, 14:08
Reviewer Update
Customer number is ***, till today no router has been delivered yet fibre is ready, you guys are really the worst. Please refund me because you gonna bill me for a service I didn’t receive. It’s close to a month now without service!
Vox Telecom's replyOfficial
18 Jan 2023, 16:02Good day, Thina
The number provided is incorrect, please just check again. Who is the account holder?
Regards
Vox
The number provided is incorrect, please just check again. Who is the account holder?
Regards
Vox
Best regards,
Vox Telecom's reply18 Jan 2023, 16:02
Official
Good day, Thina
The number provided is incorrect, please just check again. Who is the account holder?
Regards
Vox
The number provided is incorrect, please just check again. Who is the account holder?
Regards
Vox
Best regards,
TM
Thina M's updateReviewer Update
19 Jan 2023, 18:59The account is under Bongolethu Busuku my husband ref is VOX***7
TM
Thina M's update19 Jan 2023, 18:59
Reviewer Update
The account is under Bongolethu Busuku my husband ref is VOX***7