PL
Peter L
1 reviews | Active since Jul 2021
09 Jun 2023, 18:06
Useless fibre
Full of excuses, keep telling me to buy different router and extenders. They sold me a 10 up and 10 down line. Can not even watch one TV without it buffering every few minutes. Between them and the fibre company TT Connect they are absolutely useless
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Jun 2023, 19:19Good day Peter L,
Kindly note that we have received your complaint, thank you.
Note that there's currently a reported outage in your area.
The details of your complaint has been escalated internally.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***2
Kind Regards
Vox
Kindly note that we have received your complaint, thank you.
Note that there's currently a reported outage in your area.
The details of your complaint has been escalated internally.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***2
Kind Regards
Vox
Vox Telecom's reply09 Jun 2023, 19:19
Official
Good day Peter L,
Kindly note that we have received your complaint, thank you.
Note that there's currently a reported outage in your area.
The details of your complaint has been escalated internally.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***2
Kind Regards
Vox
Kindly note that we have received your complaint, thank you.
Note that there's currently a reported outage in your area.
The details of your complaint has been escalated internally.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***2
Kind Regards
Vox
Vox Telecom's replyOfficial
14 Jun 2023, 14:24Good day, Peter L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were addressed .
When multiple devices are connected the speeds are depleted, you have s a 15/15 Mbps line and a upgrade was recommended.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were addressed .
When multiple devices are connected the speeds are depleted, you have s a 15/15 Mbps line and a upgrade was recommended.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Jun 2023, 14:24
Official
Good day, Peter L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were addressed .
When multiple devices are connected the speeds are depleted, you have s a 15/15 Mbps line and a upgrade was recommended.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were addressed .
When multiple devices are connected the speeds are depleted, you have s a 15/15 Mbps line and a upgrade was recommended.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox